Edf energy customer support fund awards grants to some of our most vulnerable customer households to help clear domestic gas and or electricity debts.
How to top up electricity online edf.
Which types of energy tariff do edf offer.
View your bills make payments provide meter readings change your tariff and update your details.
For example top up 10 and that credit is available for both gas and electricity.
A prepayment meter allows you to pay for your gas and electricity as you use it so there are no meter readings or bills.
Here at edf energy we want to make managing your energy simple.
When you top up online your top up goes into a dual balance which can be used for both gas and or electricity as you use them.
I need to top up my smart pay as you go meter with my unique transaction reference number utrn sometimes you have to manually add the credit onto your smart pay as you go meter for example you re running out of credit you ve topped up but your credit hasn t reached your meter.
If this isn t possible call our dedicated prepayment line on 0333 200 5110 and our team will support you.
Sign up to direct debit and you ll know exactly what you re paying for your energy every month of the year.
If you re self isolating where possible arrange for a friend family member to top up your key or card for you if it s safe to do so.
Manage your energy online.
Edf energy s pay as you go lets you keep control of your energy costs.
You ll be able to see exactly how much energy you re using in pounds and pence and top up online set budgets and more.
Spend 7 credit on electricity and you ll have 3 left for either gas more electricity or to cover things like standing.
Whether you have a standard prepayment or smart electricity meter we ve got all the answers to your electricity meter questions.
You can top up a maximum amount of 49 per transaction on your key or card and your electricity meter will hold up to 249.
It also offers grants for the purchase of essential energy efficient white goods such as cookers refrigerators or washing machines.
We also operate a friendly non disconnection policy on most meters.
Read our energy efficiency advice.
Find out what your electricity meter number is how you take a meter reading what to do if there s a power cut and how you switch providers.
A smart pay as you go meter is a type of smart meter that comes with a handy in home display or an ihd for short.
If you re self isolating you may use more energy than normal.
Edf is one of the big six energy suppliers in the uk and according to citizens advice is in top position for customer service ratings.
